Refund Policy

Refunds & Returns Policy

Effective Date: November 2025
Website: funkytechworld.co.za
Business Name: Funky Tech World

1. Our Commitment

At Funky Tech World, we value your satisfaction and comply fully with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act (ECTA). This Refund & Returns Policy outlines your rights and our obligations regarding product returns, refunds, and exchanges.

2. 6-Month Warranty (CPA Compliance)

All products sold by Funky Tech World carry a 6-month warranty against manufacturing defects in terms of the CPA.

If your product is defective within 6 months of purchase, and it has not been misused, damaged, or altered, you may choose to:

  • Have the product repaired,

  • Have the product replaced, or

  • Receive a full refund.

Repairs may take up to 21 business days, depending on supplier timelines.

3. Conditions for Returns and Exchanges

You may request a return or exchange within 7 days of delivery if:

  • The product is unused, in original packaging, and in resaleable condition.

  • You received the wrong product or wrong colour.

  • The item was damaged on arrival (must be reported within 48 hours of delivery).

Returns that do not meet these conditions may be refused or subject to a restocking fee.

4. Exclusions (Non-Returnable Items)

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Wearable tech products (e.g. smart rings, earbuds, etc.)

  • Personal care or hygiene-related gadgets

  • Charging cables or accessories once packaging is opened

Custom or clearance sale items are non-refundable unless defective.

5. Return Process

To initiate a return, please:

  1. Email info@funkytechworld.co.za with your order number, reason for return, and photos (if applicable).

  2. Wait for confirmation and return instructions.

  3. Ship the product back to us in its original packaging.

Return courier fees are the customer’s responsibility unless the item was defective, incorrect, or damaged on arrival.

6. Refund Process

  • Refunds will be issued to your original payment method.

  • Processing may take 7–14 working days after we receive and inspect the returned item.

  • You will receive email confirmation once your refund has been processed.

7. Late or Missing Refunds

If you haven’t received your refund after 14 business days, please check with your bank or payment provider first, as processing times vary. If the issue persists, contact us at info@funkytechworld.co.za.

8. Faulty or Damaged Goods

If a product arrives damaged or develops a fault within the 6-month warranty period, please contact us immediately with:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the defect

We will assist you with repair, replacement, or refund options depending on the nature of the defect.

9. Exchanges

If you wish to exchange an item (e.g., for a different colour), please follow the standard return process and note your desired replacement. Exchanges depend on stock availability.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:
info@funkytechworld.co.za